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Train travelers rejoice as Indian railways have made great strides in ensuring convenience for their passengers. Travelers can now have their complaints addressed on the go through a dedicated WhatsApp number linked to a chatbot that Indian Railways has set up.
Gone are the times when reporting issues was difficult and time consuming. Addressing calls on WhatsApp allows customers to submit complaints easily ensures that help is rendered immediately. This new approach ensures a prompt response as there is no need for traditional calls or emails.
The chatbot aims to handle the bulk of services that passengers want addressed such as cleanliness of coaches, catering, PNR inquiries, train delays, and many more. With the utilization of WhatsApp, Indian Railways is embracing the new digital age which is bound to have a positive impact on travelers.
Passengers wanting comprehensive information should be on the lookout for the Whatsapp number as it will allow them to travel with more ease and comfort.
