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Actress and author Lisa Ray recently voiced her frustration with Air India after the airline refused to grant her a medical waiver. Ray had to cancel her travel plans due to her father’s deteriorating health, but despite submitting all required medical documentation from a doctor, Air India denied her request for a waiver.

Ray Expresses Disappointment Over Airline’s Response

Taking to X, Lisa Ray expressed her disappointment and disbelief over the airline’s lack of empathy in handling her situation. She wrote, “Here we go again @airindia. My father is 92, unwell, and I have to cancel travel due to his ailing condition. Submitted doctors' letter and the waiver was denied? How is that possible? Where is the empathy from an airline that is claiming to care about passengers???”

Her post highlighted not only her personal distress but also questioned the airline's lack of compassion, especially considering her father’s age and medical condition.

Air India Responds to Lisa Ray’s Complaint

In response to Ray's complaint, Air India's official account reached out, expressing empathy for her situation and wishing her father a speedy recovery. The airline asked for more details to investigate further, requesting either the email address from which she had submitted her request or a case ID if one was provided.

Medical Emergency and Lack of Waiver Availability

Despite Air India's response, Ray shared a screenshot revealing that the booking website stated there was no medical waiver available, further emphasizing her frustration. The screenshot highlighted that the airline’s platform did not allow for the waiver, adding to the confusion and disappointment surrounding the situation.


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Lisa Ray Air India medical waiver travel cancellation father’s health Air India complaint airline empathy Medical emergency Air India response travel issues customer service India