UP Transport Department Launches 24/7 WhatsApp Chatbot for Vehicle and Licence Services:

Suspense crime, Digital Desk : Big strides have been made in automating and simplifying people’s services. The WhatsApp chatbot launched by the Uttar Pradesh Transport Department is a step in that direction. This new virtual assistant works around the clock enabling people to access vital transport services with a click on their smartphones without the hustle of visiting RTO offices.

Highlights Of The Chatbot

Through the chatbot on WhatsApp, people can access numerous transport services such as:

Vehicle registration information
Driving licence application status and renewals
Challan inquiries and payments
Payments made for road tax
Assistance on the transfer of ownership
Tracking of applications

As a self-service tool, the Chatbot works all day, every day. On the other hand, it is hoped it will help reduce administrative burdens, chronic long queues, and frequent visits to the transport offices.

How To Use The Chatbot

The use of the chatbot is straightforward:

Add the number 8005441222 to your contacts.
On WhatsApp, send “Hi” to this number.
You shall receive a use menus with various services.
You then pick the one needed and follow the displayed instructions.

It gives real-time updates while accessing the information straight from the Vahan and Sarthi databases. In addition, it is very simple to use.

Benefits To The Citizens

As per Transport Commissioner Brajesh Narain Singh, the state remains focused on improving service delivery to citizens, which from an administrative viewpoint demonstrates commitment towards open governance. Women and men can now access most of the information without the need to move to the RTO which saves time and resources.

“This tool enables citizens by allowing them direct interaction with the correct information and real-time services,” Singh added.

Support For Different Languages And Inclusivity

The chatbot addresses the sociolinguistic gap in Uttar Pradesh by enabling speakers of different regions’ languages to access services in their preferred dialect.

Also, users of all age and technological skill levels can easily navigate with the interface, as aid is provided for more advanced tasks like ownership transfer or tax payment.