People are in trouble after buying Ola Electric scooter, NCH alone received more than 10,000 complaints in 1 year

Thousands of customers who bought Ola Electric‘s electric scooter are upset about different problems. Customers are complaining about different problems with their scooters. But these problems of customers have become a big headache for Ola Electric. More than 10,000 complaints related to quality and post-sales service have been received against electric two-wheeler maker Ola in a year. After these complaints were not resolved, the consumer rights regulator CCPA started action against Ola.

CCPA has been issued. A notice to Ola Electric in this matter. According to sources, the National Consumer Helpline (NCH) has been receiving complaints against Ola Electric for the last year. These complaints were sent to the high command of the company for resolution, but the company did not show interest in resolving these complaints, which it should have shown. The source said that the Central Consumer Protection Authority (CCPA) started investigating these complaints by initiating collective action and found that NCH received more than 10,000 complaints in the last one year.

What kif problems are customers facing

According to the source, the customer complaints include charging during the free service period/warranty, delayed and unsatisfactory service, delay in warranty services or outright denial of service, inadequate service, recurring breakdowns despite service, incorrect claims, overcharging, and wrong invoices. Apart from this, failure to provide refunds and documents, non-professional behavior, closure of complaints without resolution, and battery and spare parts related isparts-related common, a source said.

Ola Electric has 15 days to respond to the notice

According to the. CCPA, the major reasons for issuing the show cause notice to Ola Electric include alleged violation of consumer rights, deficiency in services, misleading claims, and unfair trade practices. The CCPA issued a show cause notice against Ola Electric on October 7 and gave the company 15 days to respond. Before issuing the notice, the CCPA, headed by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra, examined consumer complaints for collective action.