Lucknow: The CM helpline of UP has proved to be an effective weapon in the state battling the global pandemic Coronavirus. In the second wave of Corona, so far, a total of 26,96,832 infected people living in home isolation or hospital isolation have provided assistance by taking information about health and other problems. According to the information received from the state government, the helpline is also helping people and taking feedback on various schemes. In the last two years, the helpline has resolved the complaints of more than 54 and a half lakh people and in the second wave of the corona, so far a total of 26,96,832 infected people living in home isolation or hospital isolation have been provided assistance by taking information about health and other problems. Is done.
Chief Minister Yogi had started the Chief Minister Helpline Call Center two years ago. The helpline receives 35 thousand calls daily, in which information about departmental schemes, the status of complaints, besides five thousand complaints are registered daily and about 50 thousand outgoing calls are made. During the Corona period, the helpline inquired about the symptoms of corona even after the RTPCR or antigen test report of the infected came negative. Not only this, but he also informed the district administration about whether the infected got free medicine kit or not. The helpline asked 1,30,010 Asha sisters how many medicine kits they had and informed the department.
The helpline spoke to 82,987 Anganwadi workers about the distribution of medicines and ration. Apart from this, information is being sought from them about giving to the department the list of children whose parents or both have died during the Kovid epidemic. The helpline spoke to 48,914 village heads about antigen tests of symptomatic persons, vaccination to prevent covid, etc., and appealed to the people to follow the guideline to protect them from the corona. The helpline also took information from 52,840 kotdars about the distribution of ration to the beneficiaries and their e-pass machine and battery failure or internet problem.
About 60,000 to 70,000 monitoring committees are being contacted daily from the helpline center. Corona infected living in home isolation or hospital isolation are being called. Feedback of people’s satisfaction and dissatisfaction is also being taken after redressal on the registered complaints. Feedback about government schemes is also being taken. Feedback was taken regarding the facility of government CT scan, dialysis. Feedback was taken about sweaters, uniforms, and textbooks given to children studying in government schools. Not only this, feedback was taken from people not availing Ayushman card under Ayushman Bharat, Pradhan Mantri Jan Arogya Yojana, purchase and sale of paddy.