Amazon fined Rs 1 lakh for selling sub-standard pressure cooker
New Delhi: Online retailer Amazon will have to pay a fine of Rs 1 lakh for selling pressure cookers that do not meet quality standards. In its order imposing a fine on the e-commerce giant, the Central Consumer Protection Authority (CCPA), advised Amazon to notify the buyers of all these 2,265 pressure cookers sold through its platform, Call back and reimburse the amount to the consumers.
The authority, headed by Chief Commissioner Nidhi Khare, recently passed an order against Amazon for allowing the sale of domestic pressure cookers in violation of mandatory standards on its e-commerce platform. The consumer protection body has initiated automatic action against e-commerce platforms for selling domestic pressure cookers in violation of mandatory norms.
The authority had issued notices to major e-commerce platforms including Amazon, Flipkart, Paytm Mall, ShopClues and Snapdeal as well as sellers registered on these platforms.
“After examining the feedback submitted by the company, it is observed that a total of 2,265 pressure cookers conforming to the mandated standards were sold through Amazon after notification of the QCO (Quality Control Order). The total duty earned by Amazon on the sale of such pressure cookers through its platform was Rs 6,14,825.41,” the order said.
Amazon admitted that it earned a ‘sales commission’ fee for pressure cookers sold on its platform.
The CCPA observed that while Amazon earns commercially from each sale of a product listed on its e-commerce platform, it cannot differentiate itself in terms of problems arising from the sale of these items. Therefore, the CCPA asked Amazon to recall the products and reimburse the amount to the buyers. The e-commerce company has been asked to submit a compliance report within 45 days.
The CCPA had passed a similar order to take and take back the defective pressure cooker against Paytm Mall, which complied with the directions and deposited a fine of Rs 1 lakh. The Authority is continuously monitoring the consumer protection scenario in the country.